The Water Maintenance Department is responsible for locating City owned utilities (water and sewer), water leaks, low to no water pressure, damaged water boxes, locating water taps, change cutoffs, meter changes, and installation of water taps.
Water Leaks
Water Leaks once reported to the water maintenance office are sent to the utility locator to go check out and if not something that they can repaired will be issued to a water crew. White marks will be placed on the ground for the utility companies contacted through LA One Call to come out and mark their lines before work can begin. Normally once the Dottie is entered companies have 48hrs to mark the lines before the Dottie becomes good. The water ticket will be placed on a list, while the crews will try to go in order from when the calls came in, there may be some leaks that are more severe that will be handled first. Water crews have two weeks from the day the Dottie becomes good to repair the water leak. Once the repair is done crews will backfill and leave cones or barricades up until a dress up or repair of utility cut is made. You can always contact the maintenance department at 337-527-4583.
Low to no water pressure
Low to no water pressure can occur due to various reasons. If you experience low to no water pressure, please contact the office. Utility locator will be sent out to check the issue and if it is occurring on the homeowner side will speak to the resident there or if no one is home will leave a tag with information to call the maintenance office. If the issue is determined to be on the City side dealing with a water leak or other issues an Emergency Dottie will be issued and a crew will start the repair as soon as utilities are marked.
Damaged water boxes
Damaged water boxes are a common issue. If you have a damaged water box or a missing lid please call the maintenance office, a ticket will be issued, and the locator will be out in the next 24 to 48hrs to repair.
Locating existing water taps
Locating existing water taps on developed property. If you need the water tap located, you will contact the maintenance office. The utility locator will attempt to probe and find the tap if they are not able to, a ticket will be issued to a crew with a Dottie called in. Once the Dottie becomes in effect the crew will have two weeks to locate. Depending on the urgency of the matter, an Emergency Dottie may be called to locate.
Cutoffs
Cutoffs are located in the water box, and they are what turns your water on and off at the City side. If you cutoff is leaking or will not turn you can contact the maintenance office and the utility locator will assess the cutoff. If it is not something they can fix a ticket will be issued to a water crew and Dottie will be called in. Depending on the urgency crew will be out within the next two weeks. If it is a matter of extreme urgency, they will be out within 24-48 hours after the Dottie is good to repair.
Water Meters
Water Crews also change out meters or certain sizes that are on businesses. A ticket will be sent from the Utility Department and the locator will go out and get Dottie information to be entered. Once the Dottie is good, it will be assigned to a crew and changed out within the two-week period.
Response Procedure
When a call comes into the Water Maintenance Department about a water issue, the locator is sent out to check out the issue and determine if it is something they can be repaired/fixed or if the ticket will need to go to a water crew. If the locator determines that the issue is more complex, they will issue the ticket to a crew and get the Dottie information submitted to the secretaries in the office. While also handling the day-to-day callouts, they are also responsible for marking the City’s water and sewer main lines for all LA One Call request that come in.
Water Tap Availability
If you are developing property that has never had water service. You will have to fill out a Water/Sewer Availability form. This will need to be emailed to the Public Works Admin office at gveillon@sulphur.org. The fees for the deposit of the water/sewer tap will be purchased through the utility department.
Please see attached link to get estimate cost: Water and Sewer Tie-in Fees (Ordinance No. 1393).
There is an additional fee associated with crews installing and any infrastructure that may need to be broken or removed and replaced after tap is installed. There will be a form that the Utilities Department sends to the Water Maintenance office that will be filled out with the total cost for all fees.
Complaints
Please remember when calling the Maintenance Department at 337-527-4583 to report a concern, we will need a location address or intersection, name, phone number, and how long the issue has been occurring or any other details that can be provided.
