The first thing I would ask as a customer is, "Do I have low pressure throughout my home?" If the answer is no, I would check to see if I have a clogged filter screen on that faucet, which can be unscrewed & cleaned. Another cause can be a water leak in the area, affecting the pressure in your home and your neighbors'. Finally, severe drought conditions cause people to use a tremendous amount of water, especially the watering of lawns. There is an ordinance in effect during dry months to remedy this situation, but we need everyone's help in educating neighbors to ordinance.

Our Treatment facilities are equipped with very large diesel generators with plenty of fuel supply to last a few days until power is restored from entergy.

We have procedures in place we follow to a tee. First, be prepared, generators are always tested for performance & fueled. Facilities are secured. Operators know procedures. Both treatment plants are manned during incident. When conditions worsen the plants are switched to generator power & last possible safe evacuation for those operators are given to meet up with supervisor at the command center. Finally, when it is safe, we check our facilities.

We lost power from Entergy, but our generators worked perfect & we never lost system pressure, except during Hurricane Rita, our generators kicked off for some unexplained reason, when it was safe to come out we just restarted our generators & pressure came back up very rapidly.

EPA, DEQ & in particular The Dept. of Health & Hospitals.

We have an outstanding track record with DHH, all reports & projects are always on time & are often used as examples for other community water systems to go by. Now on a few occasions, a couple of our test sites out of 30 of our monthly bacteriological testing come up positive.

Samples can fail for many reasons. Samples are taken by a Sanitarian from the health department. They are not to be collected when it's raining or when there are heavy winds so that nothing compromises the sample. Did they collect the sample from a contaminated water tap because of animals or insects. Finally did they run the tests correctly. Positive samples are always rechecked immediately at that site as well as one upstream & one site downstream. We have never had a follow-up test came back bad ever.

Our operators are required by DHH to possess a Class 3 Water Production, Treatment & Distribution Certificate. There are 4 levels of Production Treatment & Distribution. The level you need is based on population served. Currently the Plant Supervisor holds all three certificates of Class 4. The Foreman holds Class 3's & another operator possesses Class 2's. They are also required to maintain 24 hours of certified training to keep their certification.

Our water comes from an underground supply called the Chicot Aquifer, which starts around Alexandria & ends a little south of us & from the Sabine River to the east to Breaux Bridge.

First we inject chlorine to kill bacteria & potassium permanganate to oxidize iron & manganese, then they pass through special sand filters to remove everything except the chlorinated water. Then we inject a small amount of fluoride for dental hygiene & a corrosion inhibitor made from a fruit by-product to slow down the corrosion rates on all piping.

If you experience discolored water, please run your faucet for 30 minutes if the water has not cleared at this point, please call our Water Plant at 337-313-1153.

If you experience low water pressure, please contact the Maintenance Department at 337-527-4583 or after hours please call 337-527-4550. Please provide the physical address of the location, name, and phone number.

If you are experiencing or notice a water leak, please contact our Maintenance Department at 337-527-4583 or after hour please call 337-527-4550. Please provide a physical address or intersection, name and phone number.

If you experience no water, please confirm that billing it up to date. If so, please contact the Maintenance Department at 337-527-4583 or after hours 337-527-4550. Please provide the physical address, name, and phone number.

If you water box is damaged, please contact the Maintenance Department at 337-527-4583.