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Sometimes I have low pressure, what causes this?
The first thing I would ask as a customer is, "Do I have low pressure throughout my home?" If the answer is no, I would check to see if I have a clogged filter screen on that faucet, which can be unscrewed & cleaned. Another cause can be a water leak in the area, affecting the pressure in your home and your neighbors'. Finally, severe drought conditions cause people to use a tremendous amount of water, especially the watering of lawns. There is an ordinance in effect during dry months to remedy this situation, but we need everyone's help in educating neighbors to ordinance.
What happens during power outages?
Our Treatment facilities are equipped with very large diesel generators with plenty of fuel supply to last a few days until power is restored from entergy.
How do we manage hurricanes?
We have procedures in place we follow to a tee. First, be prepared, generators are always tested for performance & fueled. Facilities are secured. Operators know procedures. Both treatment plants are manned during incident. When conditions worsen the plants are switched to generator power & last possible safe evacuation for those operators are given to meet up with supervisor at the command center. Finally, when it is safe, we check our facilities.
What did our water plant experience during Rita, Ike and Gustav?
We lost power from Entergy, but our generators worked perfect & we never lost system pressure, except during Hurricane Rita, our generators kicked off for some unexplained reason, when it was safe to come out we just restarted our generators & pressure came back up very rapidly.
What government bodies regulate our water quality?
EPA, DEQ & in particular The Dept. of Health & Hospitals.
What is our track record on water quality?
We have an outstanding track record with DHH, all reports & projects are always on time & are often used as examples for other community water systems to go by. Now on a few occasions, a couple of our test sites out of 30 of our monthly bacteriological testing come up positive.
What can cause a sample to fail when tested for water quality?
Samples can fail for many reasons. Samples are taken by a Sanitarian from the health department. They are not to be collected when it's raining or when there are heavy winds so that nothing compromises the sample. Did they collect the sample from a contaminated water tap because of animals or insects. Finally did they run the tests correctly. Positive samples are always rechecked immediately at that site as well as one upstream & one site downstream. We have never had a follow-up test came back bad ever.
How do I know the operators of the water production facilities are qualified?
Our operators are required by DHH to possess a Class 3 Water Production, Treatment & Distribution Certificate. There are 4 levels of Production Treatment & Distribution. The level you need is based on population served. Currently the Plant Supervisor holds all three certificates of Class 4. The Foreman holds Class 3's & another operator possesses Class 2's. They are also required to maintain 24 hours of certified training to keep their certification.
Where does our water come from?
Our water comes from an underground supply called the Chicot Aquifer, which starts around Alexandria & ends a little south of us & from the Sabine River to the east to Breaux Bridge.
How is our water treated?
First we inject chlorine to kill bacteria & potassium permanganate to oxidize iron & manganese, then they pass through special sand filters to remove everything except the chlorinated water. Then we inject a small amount of fluoride for dental hygiene & a corrosion inhibitor made from a fruit by-product to slow down the corrosion rates on all piping.
Who collects the garbage in the City of Sulphur?
The garbage provider for the City of Sulphur is Waste Management their phone number is 337-436-7229. Please remember the container for Waste Management will have the WM on the side and are normally green. If you are using a blue container from the previous garbage provider it must be placed with a green WM container, otherwise it will not be serviced by itself. If any issue is not handled by Waste Management in a timely and effective manner you can reach out to the Public Works Administration office at 337-527-4511.
What if my garbage wasn't picked up?
You can contact Waste Management at 337-436-7229 to file a complaint or you can submit a complaint on the City of Sulphur website.
My trashcan has gone missing, what do I do?
If the container goes missing at your residence you will need to contact the Police Department at 337-527-4550 to report a missing container and get a report number. You will then contact Waste Management at 337-436-7229 to report the container missing with your report number to get a replacement.
What do I do if my trashcan is damaged?
If the WM container is damaged, you can call Waste Management at 337-436-7229 or report on the City of Sulphur action line. Leave the damaged container at the road for repair. Please remember if a blue container gets damaged it will not be replaced or repaired.
What if I do not have a trashcan or I never received one?
If you were scheduled to receive a container after starting services and a container was never delivered in the timeframe given you can contact the Public Works Administration office at 337-527-4511.
What if I have large or bulk garbage?
Bulk garbage is normally picked up the scheduled day of garbage for your area. There may be a separate truck that picks up the bulk material. Please remember if it is not an emergency you can submit an action on the City of Sulphur website.
Water Issues: Discolored Water
If you experience discolored water, please run your faucet for 30 minutes if the water has not cleared at this point, please call our Water Plant at 337-313-1153.
Water Issues: Low Water Pressure
If you experience low water pressure, please contact the Maintenance Department at 337-527-4583 or after hours please call 337-527-4550. Please provide the physical address of the location, name, and phone number.
Water Issues: Water Leak
If you are experiencing or notice a water leak, please contact our Maintenance Department at 337-527-4583 or after hour please call 337-527-4550. Please provide a physical address or intersection, name and phone number.
Water Issues: No Water
If you experience no water, please confirm that billing it up to date. If so, please contact the Maintenance Department at 337-527-4583 or after hours 337-527-4550. Please provide the physical address, name, and phone number.
Water Issues: Damaged Water Box
If you water box is damaged, please contact the Maintenance Department at 337-527-4583.
Sewer Issues: Sewer Stop Up
If you experience sewer overflowing out of the sewer pipe in the front yard or toilets not flushing, please call the Maintenance Department at 337-527-4583. If after hours call the Police Station at 337-527-4550.
Sewer Issues: Missing Sewer Cap
If the cap is missing on your sewer pipe at the front of the road, please contact the Maintenance Department at 337-527-4583.
Street Issues: Potholes
If you see a pothole, please report to our Maintenance Department at 337-527-4583.
Street Issues: Drain box
if you notice a drain box that is damaged, please report to our Maintenance Department at 337-527-4583.
Street Issues: Blocked Culverts
If you ditch is not draining and appears to have debris in it, please contact the Maintenance Department at 337-527-4583.
Street Issues: Street Signs
If you see a damaged or missing street or stop sign, please contact the Maintenance Department at 337-527-4583.
Street Issues: Traffic Light
If you experience a traffic light that is out, you can contact the Public Works Maintenance Department at 337-527-4583. Please note the City of Sulphur does not maintain the following roadways that intersect any city streets below. You will have to reach out to DOTD at 337-437-9140. • E. Napoleon Street/ W. Napoleon Street • Beglis Parkway • Cities Service Highway
Street Issues: Streetlight Out
If you experience a streetlight that is out, you can call the Public Works Administration office at 337-527-4511 to report the streetlight. When reporting please provide the physical address or intersection of the streetlight and what issue is occurring.
Street Issues: Limb Pickup
Limbs must not be longer than 6 feet in length or 4 inches in diameter. Trash cannot be mixed in the limbs, or they will not be picked up. The City of Sulphur only picks up limbs and does not follow the garbage truck. If you have limbs, please call the Maintenance Department at 337-527-4583 to report.
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